For people recovering from a suicide attempt or crisis, feeling seen and supported can make all the difference.

That’s exactly what Mission Australia’s new Rebuild program aims to do with face-to-face help and real human connection in South Eastern NSW.

Launched on Wednesday by Federal Member for Gilmore Fiona Phillips and South Coast state MP Liza Butler, Rebuild provides free, hands-on support for anyone struggling after a suicidal crisis.

Unlike traditional services, Rebuild doesn’t require a doctor’s referral.

People can call, text, or scan a QR code, and a peer worker or support coordinator will respond, often within 24 hours.

“We wanted this service to be as simple as possible,” said Michele Lanigan, Mission Australia Program Manager.

The program focuses on practical support and connection, whether it’s helping someone access local groups, financial assistance, relationship support, or other social services.

“Sometimes it’s as simple as connecting someone with a local exercise group or a men’s shed. That can make a huge difference,” she explained.

Rebuild is inclusive and accessible. It supports people of all genders, ages, and backgrounds — including Aboriginal and Torres Strait Islander communities.

The program can see clients aged 16 and over, with 14-year-olds allowed with guardian support, and the oldest client so far being 78.

“We don’t turn people away. Even if they don’t fit a particular criteria, we make sure they find the right service for them,” Lanigan said.

“We’re seeing a 50/50 split of men and women, and people of all ages. It’s about meeting people where they are.”

Peer workers take action in the community, visiting local services and building relationships so people know the program is part of their world.

“We’re not just a telehealth service. It’s about forming strong connections and maximising our reach across the whole community,” Lanigan explained.

Peer workers Ella Davidson and Meg Tanner added that along with training, lived experiences allow them to connect with people in ways clinical services sometimes cannot.

That understanding is invaluable.

“Without purpose, it often makes it very difficult to get out of bed on a day-to-day basis. This service is about helping people find that new connection in the community,” Lanigan said.

“The beauty of this program is that we provide time and space for people- something many other services can’t offer.”

Both federal and state representatives spoke about the program’s impact.

Phillips said: “We’re making sure people have access to real, compassionate care in their community when they need it most.

The number of deaths by suicide in New South Wales is staggering, so it’s crucially important that we provide services on the ground that can reach people during times of distress.”

Ms Butler added: “Recovering from a suicidal crisis is incredibly tough, and no one should have to do it alone.

The right support can truly make a difference. Feeling seen, heard, and genuinely supported is what helps people take those first steps toward healing and hope.”

COORDINARE CEO Prudence Buist highlighted the importance of partnerships in strengthening care:

“Our partnership with Mission Australia and Grand Pacific Health plays to the unique strengths of each organisation.

"Both services are based on the emerging evidence for peer work in helping people with suicidality on their recovery journey through connection, compassion, and tailored support.”

At the launch, care coordinators Rourke Armstrong and Rianna Steele, and peer workers Ella Davidson and Meg Tanner were present, reflecting the program’s focus on peer support and community connection.

Rebuild provides support for up to three months, giving people time, space, and practical pathways to recovery.

With its focus on human connection, community engagement, and accessible support, the program offers a lifeline for those navigating life after a suicidal crisis in South Eastern NSW.

To access Mission Australia’s service, email Rebuild@missionaustralia.com.au or phone 0459 598 958.